When you receive goods ordered from Green Farm Elsing, you have a statutory right that allows you to cancel the order up to seven working days starting from the day AFTER the goods were delivered. Please note 7 working days do not include public holidays or weekends.

We will refund the price paid as soon as possible, but no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will only refund the cost of the goods and the original carriage cost.

You must return the goods to Green Farm Elsing, or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost, to Green Farm Elsing then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund.

If you, the consumer, wishes to return goods, you will return them at your own cost, we will only refund the return carriage if the goods are faulty or are incorrect.

Where products supplied are damaged, incorrect or faulty we will either replace the item or issue a full refund within 30 days of notice. We may request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods.

Should you have a complaint about any product purchased from Green Farm Elsing, or about our website please address this to: office@greenfarmelsing.com or contact us by post, telephone or in person (contact details here).

We will review and acknowledge your complaint by e-mail or letter within five working days. We aim to resolve all complaints within 14 days of receipt, you will receive a full reply by e-mail or letter. If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.